SMS Consent & Opt-In

How we obtain consent before sending text messages

Overview

LeadRec Solutions sends SMS text messages on behalf of home service businesses (roofing contractors, plumbers, HVAC, etc.) only in direct response to customer-initiated phone calls. We do not send unsolicited, promotional, or marketing messages. Every text conversation begins because the customer called first.

How the Opt-In Flow Works

Below is a step-by-step description of how consent is obtained and how the SMS interaction proceeds:

1

Customer Initiates Contact by Calling

The customer calls the business phone number (for example, to inquire about storm damage repair). The call is not answered.

Customer dials: (555) 123-4567
2

Verbal Notification via Voice Response

The caller hears an automated voice message informing them that a text message follow-up will be sent and that they can opt out at any time:

Voice message (TwiML): "Sorry we missed your call. We'll send you a text message to follow up. You can reply STOP at any time to opt out."
3

Initial SMS with Consent Disclosure

The system sends one initial SMS to the caller's phone number. This message includes the business name, the service inquiry, data rate and frequency disclosures, opt-out instructions, and a link to our Terms of Service:

First SMS sent:
"Hey, this is [Business Name] — sorry we missed your call! Is this about storm or roof damage? Msg & data rates may apply. Msg freq varies. Reply HELP for help, STOP to opt out. Terms: leadrecsolutions.com/terms"
4

Customer Chooses to Reply or Opt Out

The customer has full control over what happens next:

Replies to the message The customer engages in the conversation. The system asks about their situation, collects their name and address, and helps schedule an appointment.
Replies STOP The customer is immediately opted out. No further messages are sent, and the opt-out is permanently recorded.
5

Conversation & Appointment Booking

If the customer continues, the AI assistant qualifies their service request and offers available appointment times. Once they confirm a time, the conversation ends. No further messages are sent unless the customer initiates again.

Message Frequency

Message frequency varies. A typical interaction involves 3-8 messages total during a single lead qualification and appointment booking conversation. Messages are only sent as part of an active conversation initiated by the customer's phone call. We do not send recurring, scheduled, or promotional messages.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. LeadRec Solutions is not responsible for any charges from your carrier related to text messaging.

How to Opt Out

You can opt out of receiving messages at any time by replying with any of the following keywords:

STOP  ·  STOPALL  ·  UNSUBSCRIBE  ·  CANCEL  ·  END  ·  QUIT

After opting out, you will receive a single confirmation message and no further messages will be sent to your number. Your opt-out is permanently recorded and honored across all future interactions.

How to Get Help

Reply HELP to any message for assistance, or contact us directly:

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